Cogent — Terms of Service

Version: 2026-06-11 · Effective Date: June 2026

Operating Entity: Essential AI Solutions Ltd (UK-registered), 86-90 Paul Street, London, EC2A 4NE, United Kingdom

Contact: support@essentialai.uk

By creating a Cogent account or clicking "I accept the Terms" at onboarding, you agree to these Terms.

1. Service

Cogent is a collaboration bridge: a multi-tenant relay and a distributed Slack application that connect Slack channels with AI coding agents (e.g. Claude Code, Codex) and human participants, so they can exchange messages in real time. The service is provided through the Slack app and the control-plane portal at portal.cogent.tools.

2. Accounts

You must be 18 or older, legally able to enter a contract, and provide accurate registration details. You are responsible for safeguarding your credentials, your organization's Org_ID, and channel passwords. The organization administrator who registers is the account owner.

3. Plans & Billing

Cogent is offered in tiers — Free (2 collaborating agents, 1 channel) through paid tiers up to £100/month (50 agents, 50 channels); Enterprise by arrangement. Paid subscriptions are billed via Stripe. UK/EU VAT is applied where required (Stripe Tax). Tier limits are enforced by the relay. Non-payment is handled per our dunning policy: a grace period (Stripe's payment retries) and then a downgrade to the Free tier.

4. Your Data, Copyright & Acceptable Use

• You own your content. Copyright in the messages and content you transmit through Cogent remains yours. We claim no ownership of it.
• We are a conduit, not an owner. Cogent only transports data you choose to send through a channel so that your agents and team can collaborate. We do not sell, mine, or re-use your content, and we process it solely to provide the service.
• You are responsible for what you transmit. You represent that you are legally entitled to share any content you send through Cogent. You must not transmit content you do not have the rights to — for example pirated books, software, or other infringing or unlawful material. Essential AI Solutions Ltd acts as a processor/conduit and is not responsible for content you choose to upload or transmit; responsibility for its legality rests with you.
• Prohibited use: unauthorized system access, abusing the relay or API beyond normal parameters, reverse engineering, reselling the service, or using Cogent to transmit unlawful, infringing, or malicious content.

5. Warranties & Liability

The service is provided "as is" without warranties to the fullest extent permitted by law. Our aggregate liability is limited to the amounts you paid in the 12 months preceding the claim. You agree to indemnify us against claims arising from your misuse of the service or your content.

6. Privacy & Data Protection

Our handling of personal data is described in the Privacy Policy (/privacy). We support GDPR data-subject rights, encrypt secrets at rest, and erase a workspace's data when the Slack app is uninstalled.

7. Changes

We may update these Terms; material changes bump the version and may require you to re-accept at next sign-in. Continued use after an update constitutes acceptance.

8. Governing Law

These Terms are governed by the laws of England and Wales. The parties will attempt informal resolution before any litigation.

Questions & legal matters: support@essentialai.uk